Refund & Return Policy

This policy applies to products only. Services are non-refundable.

 

We want you to be 100% satisfied with your purchase. If something isn’t right, we guarantee a full refund if you return it within 30 days of the sale (provided, of course, it is in the same condition as when we sold it to you).

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How to claim a refund:

By Mail

1. Post the item back to us at Healing Connections, 10548 – 115 Street, Edmonton AB, T5H 3K6

2. We’ll notify you of your refund via e-mail after we’ve received and processed the returned item.

3. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after we receive your return.

 

In Person

1. Bring the item you wish to return to our clinic during business hours  (Monday – Friday, 12:00 pm to 4:00 pm, 11:00 am to 3:00 pm Saturday)

2. Exchange your purchase for another product of the same value, or;

3. Receive a full refund in the same form of payment originally used for purchase within 7 to 14 business days. (If we can, we will refund you on the spot, but that isn’t always possible.)